Moobius
Group Chat Reinmagined
Role
Company
Fpunding Product Designer
GroupUltra.Inc
Design Process
Emphasize & Understand the Problems
“How do you feel about peer feedback process in your own interdisciplinary projects?”
Jessica, the professor, researcher, and founder of the Center of Transformational Play, wants to transfer her research finding into a practical solution that facilitates peer feedback experience in an interdisciplinary education context.
We gathered our first-hand feedback experience in Entertainment Technology Center (ETC)
I arranged a quick 30min 10-person focus group as a start, inviting 4 other ETC students from different years to share our own experiences in general feedback-related activities. We then use the collected ideas to draw a Journey Map of Feedback Activities ☛
For Students: Current feedback process takes more than it serves:
We have a lot of feedback touchpoints across the whole study, yet most of the feedback came from TAs, faculties, or other authorizations.
Peer feedback, instead, is usually conducted by online sheets or forms after students have done their work/presentation. The focus group reached an agreement that the feedback is more likely to be usable for faculties’ grading purposes, not for students’ work iterations.
Huge Teaching Workload
Limited Reaction Time
Out Of (Teaching) Scope
Few rubric to show “Good Feedback“
Low Engagement Of Students
For Faculties: Peer feedback is a desired activity but is always out of the teaching professor’s hands
Talking with faculties gives us insights into the difficulties and the efforts they tried to establish a feedback-welcoming environment. It’s about how it works, but also how it doesn’t work.
After the focus group, we interviewed Dave, an ETC professor who leads the immersive semester and is in charge of giving students feedback about their presentations and work.
Who’s responsible to guide a good peer feedback environment?
What did we learn from our peer feedback process?
College students rarely get trained to give high quality feedback, nor to use feedback productively.
→ Give critical feedback poorly (avoid/harsh)
→ Afraid of receiving emotion-provoking feedback (defensive/ avoid / low quality feedback)
The Challege
How might we
build a culture where peer feedback is fostered, welcomed, and valued?
train students to practice constructive peer feedback processes?
associate synchronous and asynchronous feedback to facilitate collaborative attention?
What People Are Saying
“Whatever it is, the way you tell your story online can make all the difference.”
— Quote Source
“Whatever it is, the way you tell your story online can make all the difference.”
— Quote Source
“It was a well-developed idea that actually makes want to check out what I received.”
Keith Finley
“The fact that Feedle can teach people how to categorize feedback is already super helpful and standing on its own”
Monet Goode
“Great product experiences”
Channing Lee
Takeaways & Reflections
Collaborations
Organizing a designer team is all about accountabilities & dependencies.
When there are 5 designers and 1 engineer in a team, we need extra work to make sure everyone knows who’s in charge of what tasks. and who would be responsible for the suceess (or faliure) of it.
User Research
Good design questions sometimes come with key evaluation metrics that looks dirty.
With a fast-paced design process, I get to quickly came up with design questions evaluation metrics. Without time to figure out the